At 4×4 Extreme, we value your trust and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
Information We Collect
When you purchase something from our store, we collect the personal information you provide, such as your name, address, phone number, and email address.
Additionally, we may collect specific details about your vehicle (including Year, Make, Model, and Engine type) to ensure the compatibility and technical accuracy of the performance parts you order. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us understand your browser and operating system.
Consent
How do we get your consent? When you provide personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery (covering both the North and South Islands), you consent to our collecting and using it for that specific purpose only.
If we ask for your personal information for a secondary reason, like marketing or newsletter sign-ups for build tips, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent? If you change your mind after you opt-in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us via our Contact Page.
Use of Your Information
We use the information we collect to:
- Process your orders, returns, and refunds.
- Provide technical support and vehicle-specific advice.
- Arrange delivery of goods via our courier partners (e.g., Post Haste or Mainfreight).
- Prevent fraud and ensure the security of our transactions.
- Improve our website and your overall shopping experience.
Disclosure & Third-Party Services
We do not sell your personal information. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us (such as payment gateways and couriers) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Security & Payment
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
All sensitive data, such as payment information, is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Your Rights Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as past order history required for warranty verification).
Cookies
We use cookies to help us provide a better shopping experience. They allow us to keep items in your cart, track visits, and improve site performance. You can choose to disable cookies in your browser settings, though some features of the site may not function correctly.
Data Retention
We keep your personal information only as long as necessary to fulfill your order, process returns, or comply with our legal obligations. After this period, information is securely deleted or anonymised.
Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, or simply want more information, please contact us via the 4×4 Extreme Contact Page.